ASD offer free shipping to the following locations:

United States, Canada, Australia, United Kingdom, Asia and Europe.

In some cases, local duties and taxes will not be charged at checkout and may apply. If you are unsure if this will affect you please contact info@amyswitzerdesign.com before making your purchase.

We only guarantee delivery to permanent residential or business addresses. We advise against delivery to hotels or temporary residences due to possible delays, losses and complications.

This will depend on the status of your order. The sooner you contact us regarding a change of delivery address, the sooner we can help. If your order has already been shipped, it is the customer’s responsibility to contact the courier to make arrangements to redirect the shipment. If the order has yet to ship, we make changes to your shipping details if you notify us by emailing us at info@amyswitzerdesign.com.

Yes, we can deliver to your place of work. Please ensure to include the Business Name in the shipping of your order so the delivery driver can find you easily.

Please note that we cannot ship orders to PO Boxes or parcel lockers. If you include one of these in your shipping address, your order may be delayed until you provide us with a valid residential or business address.

If you receive an incorrect item on your order, please contact us right away, by emailing images of what you received and we will arrange for the correct item to be sent to you. We will also arrange for a return label to ship the incorrect item.

Sometimes orders can be sent in multiple boxes as they may have not fit in just one. Please contact us and email images of what you have received. If in the rare chance we have missed an item off your order we will arrange to have a replacement sent right away.

For Courier Service deliveries: If you have not given authority to leave at your address and you are not present at the time of delivery, you will need to contact the courier service to arrange a redelivery. If you miss the 2nd delivery attempt your item will be returned to the courier depo for your collection or you can arrange a 3rd delivery attempt – at your own cost. Please contact info@amyswitzerdesign.com if you have any queries on this.

Yes, we require proof of delivery for all orders. This is to ensure the safe arrival of your purchase. We will not authorize a parcel to be delivered without a signature.

If you are outside of the U.S., depending on where you live, you may be charged import duties/taxes.

We understand the need to get your order to you as quickly and safely as possible. We ship wallpaper orders via UPS Ground and wallpaper samples via United States Postal Service. Samples over a certain order amount may also be sent via UPS Ground. All orders are sent with tracking, so you can keep an eye on them the whole way. Please note Amy Switzer Design wallpapers are made-to-order, so please allow us 5 to 7 days from order to delivery for production and shipping time.

All of our rugs are shipped rolled and will be delivered within 6-8 weeks once it has gone into production. All orders are sent with tracking to keep an eye on the orders the whole way. 

Once your order is confirmed by email it is processed by our warehouse and dispatch department. The items are enclosed safely in a box. Once ready and collected for dispatch, you will receive a shipping confirmation email with your tracking number and freight forwarder.